Fair Gaming
Our Fairness Commitment
Luckydays operates to ensure every wager has a genuine, independent chance of success. We implement robust controls to prevent manipulation and maintain a level playing field for all players.
- Random Number Generators (RNG) are used across all games and are tested and certified to ensure outcomes are random and unbiased.
- Game specific rules, payout percentages and odds are published to support informed decision making.
- Regular independent audits verify integrity; audit results inform ongoing operations and compliance.
- Licensing and regulatory compliance are maintained under applicable gambling laws with ongoing oversight designed to protect players and operators alike.
Independent Verification and Transparency
To preserve trust, Luckydays engages independent testers to evaluate RNG performance and overall fairness. We monitor distribution and bias and review payout percentages on a regular basis to ensure alignment with observed game behavior.
- RNG evaluation certificates are maintained by recognized independent bodies and reviewed periodically.
- An auditable transaction trail exists for player activity; records may be reviewed in accordance with our policies and applicable law.
Equal Treatment and Responsible Gaming
Luckydays treats all players with equal respect and provides tools to help manage play. Gambling is permitted only for adults in jurisdictions where legal.
- Self-control tools include deposit limits, cooling-off periods and self-exclusion options.
- Identity verification and age checks are conducted to prevent underage access and protect against fraud.
Security, Fraud Prevention and Data Protection
We enforce secure processing for deposits and withdrawals and employ fraud detection measures to protect player funds and personal data.
- Identity verification (Know Your Customer) procedures are conducted as required by law and policy.
- Transaction monitoring and fraud controls detect irregular activity and enable prompt responses.
Player Support, Complaints and Dispute Resolution
Luckydays maintains a formal Player Complaints Policy. Players may submit complaints through secure channels and will receive acknowledgement within the timelines defined in the policy. If a matter is not resolved to the player’s satisfaction, it may be referred to an independent ADR provider in accordance with our procedures.
- Complaints channels and processing steps are described in the Player Complaints Policy.
- We review complaints within the established timeframes and communicate decisions clearly and promptly.
Transparency: Game Rules, Payouts and Odds
For every game offered, Luckydays publishes accessible rules along with the stated payout percentages and odds. This information enables informed decisions before play.
- Game rules are published and kept up to date; changes are communicated to players when applicable.
- Payout percentages are calculated from total wagers and winnings and are reviewed regularly to reflect actual game performance.